YOUR PRIVACY MATTERS

Here at Anglian Water Services Ltd (Anglian Water) and Northumbrian Water Group (NWG) we take your privacy seriously and will only use your personal information provided by you to register you to attend NWG’s Innovation Festival 2019 activities and to provide you with information about the event.

Anglian Water is registered with the ICO under the Data Protection Register, our registration number is: Z7264982

Northumbrian Water Group is registered with the ICO under the Data Protection Register, our registration number is: Z4657939





 

OUR PRIVACY PROMISE

 

We will:

  • process your personal data fairly and lawfully;

  • tell you how we will use your personal data;

  • only collect personal data about you when we need it for legitimate purposes, or legal reasons;

  • ensure that your personal data which we collect is adequate, relevant and not excessive for the purposes for which we collect it;

  • not keep your personal data for longer than we need to for those lawful purposes;

  • keep your personal data secure;

  • ensure we have robust controls in place to prevent unauthorised access to and use of your personal data;

  • ensure that you know how to exercise your rights in relation to your personal data; and

  • require any third parties we may share your personal data with to take appropriate steps to protect it.






 

POLICY KEY DEFINITIONS

 

“NWL” refers to Northumbrian Water Group

“Anglian Water” refers to Anglian Water Services LTD

“We” and “us” refers to both Northumbrian Water Group and Anglian Water acting together. 

“you” and “the user” refers to the person(s) registering for Innovate East

“Personal data” has the same meaning as defined in the General Data Protection Regulation, being any information relating to an identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 







 

YOUR INDIVIDUAL RIGHTS







Under the GDPR and the Data Protection Act 2018 your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR and the Data Protection Act 2018.








 

RIGHT OF ACCESS








You have the right to access the personal information we hold about you.

We’ll handle routine enquiries as part of our usual customer service. If you want to see more of the information that we have about you, you can make a Data Subject Access Request (DSAR).

As part of an access request you can also ask for information about:

a) purpose(s) of processing
b) categories of personal data being processed
c) the recipients or categories of recipients to whom the personal data has or will be disclosed
d) the period of time for which the information will be stored
e) your right to request rectification or erasure or restriction of processing
f) where the information is not collected directly from you, any detail as to its source
g) the existence of automated decision making, including profiling as well as the significance/ consequences of such processing
h) the right to be informed of the safeguards in place relating to the transfer to a third party company.

To help you make your request, we have produced a form which you can find on our website here. We may reply to you where we need further information to help respond effectively to your request

To ensure that we only give your information out to you and not someone else, you will need to provide us with two current forms of identification.

Once we receive your written request, any clarifications and identification, we respond as soon as we can within 1 calendar month.

You can either post your form to:

SAR Team
Northumbrian Water
Customer Centre
PO Box 200
Durham
DH1 9WQ


Or email it to us:



SAR@nwl.co.uk



Or you can contact Anglian Water Customer Services by:

Writing to us at Anglian Water, Customer Services, PO Box 10642, Harlow CM20 9HA

Emailing us at anglianwatercustomerservices@anglianwater.co.uk

Telephoning our call centre on 03457 919 155







PROCESSING OF YOUR PERSONAL DATA

The reason we need to collect your personal data will vary depending on what it is being used for. The table below provides examples of the types of data we collect about you, the reason it is collected and how long we keep it for (the retention period). 

 

We need to collect and use your personal data for a number of purposes and we must have a lawful basis for processing it. This lawful basis will vary depending on how and why we have your personal data, and how we collect it. We have put together the table below to provide you with examples:

 


 

INFORMATION TYPE

Why we need this?

Retention period

Name

Identification  and communication purposes

2 years after the event

Email address

Communication & identification purposes

2 years after the event

Job title

Identification & networking purposes

2 years after the event

Company/Organisation

Identification, networking & event analytical purposes

2 years after the event

Days you are attending the event

Logistical purposes

2 years after the event

Dietary requirements

Safety & logistical purposes

2 years after the event

Specific access requirements

Safety & logistical purposes

2 years after the event

Visual images, such as photographs and videos

Promotional & event recording

2 years after the event

 

 

LAWFUL BASIS FOR PROCESSING

Example activities

You have provided us with your consent or explicit consent to process the information

We will collect visual images in the form of photographs and video footage where you have provided consent. Recording and using information you have provided about your dietary requirement in order to ensure we cater for your preference.

Where the use of your personal data is necessary for our legitimate interests which are now overridden by your rights and freedoms

Carrying out market research or attendee satisfaction surveys

 

 

 

DATA SECURITY AND PROTECTION

We have security arrangements in place to guard against unauthorised access, improper use, alteration, destruction or accidental loss of your personal data.

We take appropriate organisational and technical security measures and have rules and procedures in place to ensure that there is no unauthorised access to your personal data.

When we work with third party organisations we require them to assure us of their compliance with our data protection and security requirements. This is further detailed in the contracts we have with them.

 

THIRD PARTY SUPPLIER

We are working alongside Blendology, a networking software company which aims to provide you with an easy and seamless networking experience.

To read Blendology’s Privacy Policy, please visit https://blendology.com/gdpr

 

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